Refund Policy

Last updated: July 2026

1. ALL SALES FINAL

Because our products are RUO compounds, all sales are final once shipped.

We do not accept returns or refunds for:

•Ordering mistakes

•Change of mind

•Incompatible protocols

•Misuse or improper handling

•Reconstitution errors

•Delays caused by incorrect shipping addresses provided at checkout

2. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect product, please contact us at info@imperial-compounds.com within 24 hours of delivery with:

• Your order number
• Photos of the damaged or incorrect item
• Photos of the packaging

We will review your claim and issue a replacement or store credit at our discretion.

3. LOST PACKAGES

If your tracking shows delivered but you have not received your package, please contact us within 24 hours. We will work with the carrier to investigate.

4. CONTACT

For any questions regarding your order please contact info@imperial-compounds.com

All Real Peptides vials are third-party tested for identity and purity prior to shipment.

Once delivered, lab preparation (including reconstitution, solvent choice, sterile technique, storage temperature, and handling) is the responsibility of the purchaser/researcher.

Cloudiness, precipitation, or degradation after reconstitution is most often caused by:

•Use of non-sterile or contaminated solvent

•Use of non-bacteriostatic water

•Improper storage or temperature swings

•Aggressive mixing (shaking)

•Compromised sterile technique during preparation

These variables occur outside our control, and do not constitute a defective product.

We take chargebacks seriously. Submitting a chargeback for products that were correctly delivered and verified RUO goods may result in:

•Order cancellation

•Account restriction

•Loss of future purchasing privileges

If there is an issue, please contact info@imperial-compounds.com first. We will always work to resolve genuine shipping or fulfillment problems within this policy.