{"id":11,"date":"2026-06-28T19:56:57","date_gmt":"2026-06-28T19:56:57","guid":{"rendered":"https:\/\/imperial-compounds.com\/?page_id=11"},"modified":"2026-07-15T03:16:44","modified_gmt":"2026-07-15T03:16:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/imperial-compounds.com\/?page_id=11","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Last updated: July 2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. ALL SALES FINAL<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because our products are RUO compounds, all sales are final once shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not accept returns or refunds for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Ordering mistakes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Change of mind<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Incompatible protocols<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Misuse or improper handling<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Reconstitution errors<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Delays caused by incorrect shipping addresses provided at checkout<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. DAMAGED OR INCORRECT ORDERS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or you receive an incorrect product, please contact us at <a href=\"mailto:info@imperial-compounds.com\">info@imperial-compounds.com<\/a> within 24 hours of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos of the damaged or incorrect item<\/li>\n\n\n\n<li>Photos of the packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your claim and issue a replacement or store credit at our discretion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. LOST PACKAGES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your tracking shows delivered but you have not received your package, please contact us within 24 hours. We will work with the carrier to investigate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. CONTACT<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding your order please contact <a href=\"mailto:info@imperial-compounds.com\">info@imperial-compounds.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e6718823\"><h2 class=\"uagb-heading-text\">5. RECONSTITUTION &amp; HANDLING RESPONSIBILITY<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">All Real Peptides vials are third-party tested for identity and purity prior to shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once delivered, lab preparation (including reconstitution, solvent choice, sterile technique, storage temperature, and handling) is the responsibility of the purchaser\/researcher.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloudiness, precipitation, or degradation after reconstitution is most often caused by:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Use of non-sterile or contaminated solvent<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Use of non-bacteriostatic water<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Improper storage or temperature swings<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Aggressive mixing (shaking)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Compromised sterile technique during preparation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These variables occur outside our control, and do not constitute a defective product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b9db87d6\"><h2 class=\"uagb-heading-text\">6. Chargebacks &amp; Fraud Prevention<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We take chargebacks seriously. Submitting a chargeback for products that were correctly delivered and verified RUO goods may result in:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Order cancellation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Account restriction<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Loss of future purchasing privileges<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there is an issue, please contact&nbsp;<a href=\"mailto:info@imperial-compounds.com\" data-type=\"mailto\" data-id=\"mailto:info@imperial-compounds.com\">info@imperial-compounds.com<\/a>&nbsp;first. We will always work to resolve genuine shipping or fulfillment problems within this policy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: July 2026 1. ALL SALES FINAL Because our products are RUO compounds, all sales are final once shipped. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"[]"},"class_list":["post-11","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"imperialadmin","author_link":"https:\/\/imperial-compounds.com\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Last updated: July 2026 1. ALL SALES FINAL Because our products are RUO compounds, all sales are final once shipped. [&hellip;]","_links":{"self":[{"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":5,"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":312,"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/312"}],"wp:attachment":[{"href":"https:\/\/imperial-compounds.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}